Stellenangebote

Global Operations Coordinator (m/f/d)

For our location in Konstanz, we are currently seeking a Global Operations Coordinator (m/f/d) to join us at the earliest opportunity.

The role as a Global Operations Coordinator (GOC) has a dual focus: you will be part of a global first-call capability handling all inbound contact via calls and email from our international network, while also serving as the primary point of contact and expert for our German clients. You are the first point of contact and “face” of Crisis24, responsible for professionally and efficiently assisting those who contact us.

Your ability to remain calm in critical situations, paired with your exceptional interpersonal skills, will guide our customers seamlessly on the phone, while your multitasking abilities enable you to handle multiple tasks simultaneously in both, German and English. Success in this critical frontline role requires to work professionally under pressure, enjoy engaging with callers, be empathetic and adhere to policies.