Stellenangebote

Global Operations Specialist (m/f/d)

For our location in Konstanz, we are currently seeking an Global Operations Specialist (m/f/d) focusing on Medical Incidents to join us at the earliest opportunity.

As a Medical Operations Specialist, you do not need any previous medical knowledge or experience, but will use your customer care experience to provide professional support to our travelling and local population in the event of medical incidents. You will be responsible for managing all ongoing and complex cases through to completion including, but not limited to outpatient, inpatient, medical transportation cases including air ambulance and commercial repatriations, repatriation of mortal remains and billing cases.

Key to your role is professional, efficient service delivery and ability to systematically work through cases to completion supporting effective management of case volumes and activity.

Additionally, you will work closely with the Global Operations Coordinators (GOC) and in line with operational SOPs to deliver seamless assistance services. You will further support the activities of the Global Operations Coordinators, including inbound calls and inbox management according to business requirements.