Crisis24
Crisis24 combines global expertise in security and medical risk management with in-the-field experience and large-scale on-the-ground capacity. We provide organizations with solutions to manage threats and swift response capabilities so you can confidently operate, grow, and build business resilience. With our integrated risk management approach, we have the capabilities to mitigate the most pressing risks you face—at scale.
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Zu den offenen Stellen
Karrieremöglichkeiten
Du möchtest wirklich etwas bewegen und globale Verantwortung übernehmen? Dann suchen wir genau Dich!In unserem Global Operations Center in Konstanz bist du Teil eines internationalen 24/7-Teams und übernimmst eine zentrale Rolle: Du bist erster AnsprechpartnerIn für unsere globalen Kunden – per Telefon und E-Mail – und betreust diese mit Professionalität und Empathie - auf Deutsch und Englisch.
Ob medizinische Rückfragen, Sicherheitsvorfälle auf Dienstreisen, Alarmierungen, Evakuierungen oder einfach ein Arzttermin: Du bist die Stimme und das Gesicht von Crisis24, führst Betroffene sicher durch kritische Situationen und sorgst für einen reibungslosen Ablauf. Dabei arbeitest du eng mit unseren internationalen Sicherheits- und Medizinexperten zusammen und hältst auch in hektischen Momenten den Überblick.
Wenn du kommunikativ, multitaskingfähig und hilfsbereit bist, ist das deine Chance, Teil eines engagierten Teams mit weltweiter Mission zu werden.
Offene Stellen
Es wurden 2 Stellenangebote gefunden
Global Operations Coordinator (m/f/d)
For our location in Konstanz, we are currently seeking a Global Operations Coordinator (m/f/d) to join us at the earliest opportunity.
The role as a Global Operations Coordinator (GOC) has a dual focus: you will be part of a global first-call capability handling all inbound contact via calls and email from our international network, while also serving as the primary point of contact and expert for our German clients. You are the first point of contact and “face” of Crisis24, responsible for professionally and efficiently assisting those who contact us.
Your ability to remain calm in critical situations, paired with your exceptional interpersonal skills, will guide our customers seamlessly on the phone, while your multitasking abilities enable you to handle multiple tasks simultaneously in both, German and English. Success in this critical frontline role requires to work professionally under pressure, enjoy engaging with callers, be empathetic and adhere to policies.
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Global Operations Specialist (m/f/d)
For our location in Konstanz, we are currently seeking an Global Operations Specialist (m/f/d) focusing on Medical Incidents to join us at the earliest opportunity.
As a Medical Operations Specialist, you do not need any previous medical knowledge or experience, but will use your customer care experience to provide professional support to our travelling and local population in the event of medical incidents. You will be responsible for managing all ongoing and complex cases through to completion including, but not limited to outpatient, inpatient, medical transportation cases including air ambulance and commercial repatriations, repatriation of mortal remains and billing cases.
Key to your role is professional, efficient service delivery and ability to systematically work through cases to completion supporting effective management of case volumes and activity.
Additionally, you will work closely with the Global Operations Coordinators (GOC) and in line with operational SOPs to deliver seamless assistance services. You will further support the activities of the Global Operations Coordinators, including inbound calls and inbox management according to business requirements.
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Kontakte
bei Fragen stehen wir Ihnen gerne zur Verfügung!
Impressum
Crisis24 GmbH
Byk-Gulden-Str. 24
78467 Konstanz
Deutschland
Telefon: +49 7531 942160
info-dach@crisis24.com
https://www.crisis24.com/
